Return / Refund Policy

At Impressgift.com, we strive to ensure you are completely satisfied with your purchase. If there is any issue, we’re here to help with a straightforward return and exchange process.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Eligible for Return/Refund
You are covered under our 90-day return policy if any of the following occur:

1. Customization Errors: If there’s an error in the customization (e.g. wrong name, image, or design).
2. Wrong Item: If we sent the wrong item or you received a damaged or defective product.
3. Quality Issues: If the product is of poor quality or defective.
4. Wrong Size: If the size does not match what you ordered.

Not Eligible for Return/Refund
We do not accept returns or exchanges for the following:

1. Outside the Return Window: Items returned after 90 days from receipt.
2. Personalized Products: Non-quality related issues with customized products.
3. Damaged by Customer: Items damaged due to misuse, mishandling, or poor maintenance.
4. Worn or Soiled Items: Items that have been washed, worn, or soiled.
5. Change of Mind: Returns for personal reasons or change of taste.
6.Incorrect Size Selection: If the wrong size was chosen, but the product is not defective or damaged.

How to Request a Return/Refund

1. Contact Us: Reach out to us at service@impressgift.com within 90 days of receiving the product.
2. Return Approval: Once your return request is approved, we will send you the return address and further instructions.
3. Return Condition: Items must be unused, in original condition, and in their original packaging.
4. Return Shipping: Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.

Return Shipping Costs

• Quality Issues or Wrong Item: We cover the return shipping costs.
• Customer’s Error: The customer is responsible for return shipping fees.

Refund Processing Time

• Refund Time: Refunds will be processed within 3-6 business days after we receive the returned item.
  • PayPal Refund: Typically within 48 hours.
  • Credit Card Refund: Usually within 3-7 business days.

Order Cancellation:

• Customized Product Orders: You may cancel customized orders within 24 hours of placing the order. After 24 hours, cancellation is not permitted as production will have already begun.
• Non-Customized Product Orders: You may cancel non-customized orders as long as your cancellation request is made before the order has been shipped.

Return Address:

• ✨ Return Address (for approved returns only): Impressgift Returns Department
  123 Custom Way, Kwun Tong Industrial Area
  Kowloon, Hong Kong SAR
  Note: Please contact us before returning any item. Unauthorized returns will not be accepted.

Important Notes

1. Personalized Items: If you need to modify or cancel a personalized product, we charge a 30% service fee based on the product price.
2. Use Original Packaging: For returns, please use the original packaging to ensure safe delivery.
3. Coupon Codes: Once a coupon code is used, it cannot be restored after a return.

Contact Information
If you have any questions or need assistance, feel free to reach out:

Email: service@impressgift.com